Customers order in English or Kiswahili. The assistant checks live stock and prices, builds the cart and starts M-Pesa checkout.

Every merchant gets a branded online shop with search, categories, quick view and a persistent cart.

Time-limited reservations and a complete stock ledger prevent overselling across every channel.

STK Push with verified callbacks. Orders are confirmed only after Safaricom confirms payment.

A touch-friendly picking station with photos, storage locations and mandatory quality checks.

A mobile rider app to accept jobs, confirm pickup, navigate and report exceptions.

A private single-use 4-digit PIN with attempt limits proves every doorstep handover.

Order history, spending, favourite products, addresses and conversations in one profile.

Revenue, channel mix, funnel and delivery performance, calculated from real transactions.

Ask questions in plain language and get answers backed by verifiable figures. (Phase 3)